plusace24 Privacy Policy

1 Who We Are

plusace24 ("we," "us," or "our") is an online gaming platform operating in the Philippines, offering casino games, bingo, slots, sports betting, and sabong to eligible Filipino players. plusace24 is the data controller responsible for the personal information collected through this platform.

We are committed to protecting the privacy and security of all players who use plusace24. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering an account on plusace24 or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Personal Data We Collect

plusace24 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third parties such as payment processors and identity verification services.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

When you use the plusace24 platform, we automatically collect certain technical and behavioural data, including:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, login timestamps, and navigation patterns within the platform.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the platform from within the Philippines.
• Transaction Data: Records of all deposits, withdrawals, bets placed, game outcomes, and bonus activity on your account.

2.3 Data from Third Parties

We may receive personal data about you from third-party sources, including:

• Identity verification and KYC service providers who assist in validating your government-issued ID.
• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) who confirm transaction status and account ownership.
• Fraud prevention and anti-money laundering (AML) screening services.
• PAGCOR and other regulatory bodies, where required by law.

3 How We Use Your Personal Data

plusace24 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your plusace24 player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to all games and features on the plusace24 platform, including slots, bingo, live casino, sports betting, and sabong.
• Payment Processing: To process your deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate financial records.
• KYC and Regulatory Compliance: To verify your age (21+), identity, and eligibility to use the platform in accordance with PAGCOR licensing requirements and Philippine anti-money laundering laws.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on the platform.
• Customer Support: To respond to your inquiries, complaints, and support requests, and to maintain records of our communications with you.
• Responsible Gaming: To monitor your gaming behaviour and, where appropriate, to apply responsible gaming tools such as deposit limits, session timers, and self-exclusion measures.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the performance, features, and user experience of the plusace24 platform.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal Obligations: To comply with applicable Philippine laws, regulations, court orders, and regulatory directives, including those issued by PAGCOR and the NPC.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, plusace24 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or enabling optional platform features.
• Contractual Necessity: Where processing is necessary to perform our contract with you — specifically, to provide you with access to the plusace24 platform and to process your financial transactions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to plusace24, including KYC requirements, AML obligations, and PAGCOR regulatory reporting.
• Legitimate Interests: Where processing is necessary for the legitimate interests of plusace24, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests as a data subject.

5 Data Sharing & Disclosure

plusace24 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable Philippine banking regulations.
• KYC and Identity Verification Providers: Third-party services that assist plusace24 in verifying your identity and government-issued ID documents as required by PAGCOR and AML regulations.
• Fraud Prevention and AML Services: Providers that screen transactions and account activity against watchlists and fraud databases to protect the integrity of the platform.
• IT and Cloud Infrastructure Providers: Technology partners who host and maintain the plusace24 platform infrastructure. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Customer Support Platforms: Third-party tools used to manage and respond to player support tickets and live chat inquiries.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or legal process.

6 Cookies & Tracking Technologies

plusace24 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and deliver a personalised experience. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in to your plusace24 account and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. Disabling these may affect your experience.
• Analytics Cookies: Collect anonymised data about how players use the platform — which games are most popular, where players encounter errors, and how navigation flows are used. This data helps us improve plusace24.
• Security and Fraud Prevention Cookies: Used to detect suspicious activity, identify bots, and protect the integrity of the platform and your account.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the plusace24 platform. For full details on the cookies we use, please refer to our Cookie Notice, which is accessible from the platform footer.

7 Data Retention

plusace24 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

When your personal data is no longer required, plusace24 will securely delete or anonymise it in accordance with our data disposal procedures.

8 Data Security

plusace24 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and plusace24 servers is protected using TLS 1.3 encryption. Our website enforces HTTPS at all times.
• Encryption at Rest: Sensitive personal data stored on our servers — including KYC documents, payment details, and account credentials — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised plusace24 personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Password Security: Player passwords are stored as salted cryptographic hashes. plusace24 staff cannot view your password in plain text.
• Two-Factor Authentication: plusace24 supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Penetration Testing: The platform undergoes regular security assessments and penetration testing by independent security professionals.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, plusace24 will notify the National Privacy Commission within 72 hours and affected players without undue delay, in accordance with NPC Circular 16-03.

9 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plusace24:

To exercise any of the above rights, please contact our Data Protection Officer (DPO) using the details in Section 13. We will respond to all verified data subject requests within 15 business days of receipt. We may require proof of identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10 Children's Privacy

The plusace24 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. plusace24 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data, and report the incident to PAGCOR as required by our licensing obligations.

If you are a parent or guardian and believe that your child has registered on plusace24, please contact our support team immediately so that we can take appropriate action.

11 Cross-Border Data Transfers

plusace24 primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to or accessed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud screening services.

Where such transfers occur, plusace24 ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements that incorporate the NPC's standard contractual clauses for cross-border data transfers.
• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the NPC.
• Obtaining your explicit consent for the transfer where required by applicable law.

You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.

12 Changes to This Privacy Policy

plusace24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable.
• Where required by the Data Privacy Act, obtain fresh consent from affected players before processing their data under the new terms.

Your continued use of the plusace24 platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

13 Contact & Data Protection Officer

plusace24 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data, please contact our DPO:

• Role: Data Protection Officer, plusace24
• Email: [email protected]
• Response Time: Within 15 business days of receiving your request
• Languages: English and Filipino (Tagalog)
• Support Hours: 24 hours a day, 7 days a week

For general platform support, visit our FAQ page or our About Us page. For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.

If you wish to lodge a complaint with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly. Information about the NPC's complaint process is publicly available through official Philippine government channels.